Terms of service

TERMS OF SERVICE

Welcome to the wonderful universe of Ply Skin.

By placing an order on plyskin.com, you agree to the currently published terms and conditions stated below and certify that the information you provide about yourself is correct. The terms we, our and us below refer to Ply Skin.


COMPANY INFORMATION

Ply Skin products are sold on the Norwegian market by the following company: 

Lyko AS
Org.nr.: 995398214
Stortorvet 3
0155 Oslo
NORWAY

E-postadress:
hello@plyskin.com

CONDITIONS

  • In order to make a purchase on plyskin.com, you must be over 18 years of age. If you are under the age of 18, according to the Parental Code, the guardian's consent is required. 
  • Ply Skin can cancel an order if it is not possible for us to deliver the ordered product. Should such a situation arise, you will receive information about it via e-mail, and that any payment or reservation of means of payment will be returned/cancelled. 
  • Ply Skin only sells to consumers/private individuals and reserves the right to stop and cancel orders if there is reason to suspect that the purchase was made with the aim of marketing or reselling the products within the framework of a business activity. 

PRICES & PAYMENTS

  • Each item is listed with a price including VAT. In the checkout you can see the total price including VAT, any fees and deducted discounts.
  • Ordering and paying at plyskin.com is safe and easy via our payment solutions partner Vipps MobilePay AS. We offer the following payment alternatives:

    1. Payment via Vipps App

    We offer Vipps as payment alternative which requires you to have a smartphone with downloaded Vipps app and a user account. Once you have entered your delivery information in the checkout and have chosen Vipps as payment alternative, you will need to follow the instructions in the Vipps app. The payment amount is reserved when your order is confirmed, and the money is withdrawn once your order is dispatched.


2. Card Payment via Vipps

As an alternative you can choose to pay with debit - or credit card. Currently both MasterCard or VISA are accepted. This includes cards that are co-branded with VISA and MasterCard. There is no card fee added. Payment with credit - or debit card is operated by our payment solution partner Vipps which offers a secure and swift payment process. A high level of security is guaranteed by the implementation of 3D Secure which is a global security standard for online payments created by Visa and MasterCard.

After you have selected Card Payment as your payment method at checkout you will be linked to Vipps’ secure payment server. You enter your card details, afterwards your card details and coverage of the card will be checked. The purchase amount is reserved on your account and debited once the goods are dispatched from our warehouse. 

You can find more information about Vipps HERE[MJ1] . In case you have questions on your payment with Vipps, kindly contact Vipps HERE[MJ2] .

SHIPPING & DELIVERIES

  • Ply Skin ships only within Norway.
  • In the checkout, you choose the shipping method that suits you best. Please note that the specified delivery date is an estimated preliminary delivery date and cannot be guaranteed.
  • The fee for the respective shipping methods is shown in the checkout. 
  • As soon as your order has been shipped from our warehouse you will receive a confirmation email with all shipping details, including tracking number. 
  • Delivery time:
    3–6 working days
  • For orders that are unclaimed within the specified dates given for the collection, the customer will be charged 130 NOK in addition to the initial shipping fee. 

RETURNS 

  • If you regret your purchase or any product from your order, you must let us know as soon as possible, no later than within 14 days of receiving the products in question. 
  • Email hello@plyskin.com and attach the order number and information about the product(s) you are regretting. As far as we can, we stop or adjust the order. If the order has already been sent from our warehouse or is locked for changes, you must collect the package and then return the desired products.
  • As a customer, you arrange and pay for the return shipping yourself and send the return to the address below. Remember to include a copy of the order confirmation or other documentation of your purchase, in the return package. IMPORTANT! If there is no documentation in the package, we have no way of approving the return and there will be no refund. 

    Return address: 
    Lyko Oslo Fashion Outlet
    Vestbyveien 155
    1543 Vestby
    NORWAY

  • For your return to be approved, the product must be unbroken, unused and in its original packaging with associated packaging. Opened or used make-up, skin care and hygiene products are not returned for hygienic reasons. In this way, we can guarantee that all our customers buy an untouched and fresh product.
  • You, as a customer, are responsible for the product until it is received by our returns department, which includes the risk of the product being damaged or lost during shipping back to us. Package with care.
  • For goods purchased during the period November-December, you as a customer receive an extended right of withdrawal and exchange until January 14th. Under the same conditions as above and upon presentation of a receipt/order confirmation.
  • Please note that we do not have a "satisfied customer guarantee". This means that we do not accept returns/complaints of products that have been used but which do not meet your expectations. 

COMPLAINTS

  • For all and any complaints, please contact us at hello@plyskin.com.
  • You as a customer have the right to claim a product if its characteristics differ from what we promised. Should you receive a broken or incorrect item - email hello@plyskin.com and attach the order number and information about which product(s) it applies to. Please attach pictures of the damage / the faulty item, for faster handling of your case. The return shipping slip is then sent to the email address you used. IMPORTANT! State if you want a replacement product or if you would rather prefer a refund for the product. 
  • A return slip is sent to you (free of charge) via email. Print it and attach to the return parcel.  
  • In the event of an approved complaint, a refund is made via the selected payment method and confirmation is sent via email, alternatively a replacement product is sent.
  • Three years' right of complaint is in accordance with the Consumer Purchases Act.
  • We do not have a "satisfied customer guarantee". This means that we do not accept returns nor complaints of products that have been used but which do not meet your expectations. 
  • You, as a customer, are responsible for the product until it is received at our warehouse, which includes the risk of the product being damaged or lost during shipping back to us. Package with care! 

CONTACT

For inquiries of any sort please contact us at hello@plyskin.com

PERSONAL DATA

If you want to know how we process your personal data, please read our Privacy Notice[MJ3] .