ABOUT PLY
WHAT DOES PLY MEAN BY BEING AN “ANTI-BEAUTY BEAUTY BRAND”?
We challenge traditional beauty norms that impose a single standard of beauty. At Ply, we see beauty in everyone and everything. Our ethos is rooted in celebrating the unique glow and personality of each individual rather than conforming to ideals like anti-aging or correction.
HOW DOES PLY SUPPORT DIVERSITY AND COMMUNITY ENGAGEMENT?
We actively promote diversity by featuring models of all ethnicities, body types, and genders in our campaigns. Ply collaborates with diverse influencers and hosts events that celebrate inclusivity. We also foster an interactive online community where customers can share their experiences and engage with our brand values.
ARE PLY’S BEAM DROPS SUITABLE FOR DEEPER OR DARKER SKIN TONES?
Our Beam Drops are designed to complement most complexions, but we recognize that they may not be the perfect match for deeper or darker skin tones. From the very beginning, we’ve understood the importance of celebrating every skin tone and are continuously exploring ways to better meet the needs of those with richer, darker complexions.
At Ply, inclusivity is at the heart of everything we do. While we work on creating even more inclusive solutions, we remain committed to honoring the unique beauty of every individual. Your glow inspires us!
WHAT SUSTAINABLE PRACTICES DOES PLY FOLLOW IN ITS PRODUCT MANUFACTURING?
Ply takes pride in producing its skincare line locally in Sweden, minimizing transportation emissions and supporting local industries. We use upcycled plastic whenever possible, contributing to reducing plastic waste. Additionally, our secondary packaging is silver-coated but fully recyclable as paper, ensuring eco-friendly disposal options without compromising aesthetics.
ORDERS
HAS MY ORDER GONE THROUGH?
If your order is confirmed, you’ll get an automatic Order Confirmation email sent to the email address you provided. The most common reason for not receiving it is a typo in the email address during checkout. Not sure if it went through? Reach out to our customer service team, and we’ll gladly help you check!
CAN I MAKE CHANGES TO MY ORDER?
Need to remove a product from your order? We can usually help as long as your order hasn’t been packed yet. Since our order process moves quickly, we recommend contacting us via email at hello@plyskin.com as soon as possible to see if adjustments are still possible.
CAN I CHANGE THE DELIVERY ADDRESS?
Noticed the delivery address is incorrect? Contact us at hello@plyskin.com, and we’ll do our best to update it for you. Please note: If you’ve chosen an invoice as your payment option, we can’t change the address due to security reasons.
I’VE CHANGED MY MIND – WHAT SHOULD I DO?
If you’ve changed your mind about your purchase or any items in your order, just let us know within 14 days of receiving them.
Send us an email at hello@plyskin.com with your order number and details about the product(s) you’d like to return.
If possible, we’ll stop or adjust your order. If it’s already been shipped or locked for changes, you’ll need to collect the package first and then return the items you don’t want.
HOW DO I RETURN A PRODUCT OR FULL ORDER?
Returns are possible as long as the packaging is unopened, and the product is in its original condition. You arrange and pay for the return shipping yourself and send the return to the address below. Remember to include a copy of the order confirmation or other documentation of your purchase, in the return package.
📌 IMPORTANT! If there is no documentation in the package, we have no way of approving the return and there will be no refund.
Return address:
Lyko Oslo Fashion Outlet
Vestbyveien 155
1543 Vestby
NORWAY
For further information read our Return Policy in Terms & Conditions.
HOW DO I REPORT A DAMAGED ITEM / FILE A COMPLAINT?
If you’ve received a damaged product, we’re here to help! Just send us an email with the subject line "Complaint" to hello@plyskin.com, and we’ll assist you with the process.
PAYMENT
HOW DO I PAY FOR AN ORDER?
You can choose from the following payment methods: ”Payment via VIPPS App” or ”Card Payment via VIPPS”. All available options are listed in the checkout.
CAN I CHANGE THE PAYMENT METHOD AFTER PLACING MY ORDER?
Once your order has been placed, we’re unable to change the payment method. If you’d like to cancel your order and place a new one with your preferred payment option, contact our customer service team, and we’ll help you out.
SHIPPING
WHAT SHIPPING OPTIONS DO YOU OFFER?
All our packages are shipped with Bring
Your package will be delivered directly to your mailbox. If it doesn’t fit, you’ll receive a notification to pick it up at your nearest collection point. If the mail carrier can’t find your mailbox, if it isn’t labeled correctly, or if the address is incorrect, the package will be returned to us.
📌 IMPORTANT: The address you provide must match the one registered with Posten. If the address doesn’t match, your package will be returned. You can check your registered address here.
For larger packages, the mail carrier may leave them at your door or hang them in a bag, but only if they find it safe to do so.
🔔 Note: You are responsible for the package once Bring has marked it as delivered to your door or mailbox.
⚠️ Cold Weather Advisory: We are not responsible for products that freeze in your mailbox during freezing temperatures. Make sure to collect your package promptly to avoid any damage.
WHERE IS MY ORDER?
Once your order leaves our warehouse, you’ll receive an email with a delivery notification. This will include tracking information, such as a tracking number and link.
Your package will be delivered directly to your mailbox. If it doesn’t fit, you’ll get a notification for pickup at the nearest collection point. If the mail carrier can’t locate your mailbox, it isn’t labeled, or the address is incorrect, the package will be returned to us.
For larger packages, the mail carrier may leave them at your door or hang them in a bag, but only if they consider it safe.
🔔 Note: You are responsible for the package once Bring has marked it as delivered to your door or mailbox.
⚠️ Cold Weather Advisory: We are not responsible for products that freeze in your mailbox during freezing temperatures. Make sure to collect your package promptly.
WHERE DO YOU SHIP THE PACKAGES FROM?
All orders are shipped from our warehouse in Vansbro, Sweden.
WILL I BE CHARGED CUSTOMS OR VAT SINCE YOU SHIP FROM SWEDEN?
No, as we are a Norwegian-registered company, no extra customs fees or VAT will apply. The price you see at checkout is the final price you’ll pay.
HOW LONG IS THE DELIVERY TIME?
We usually ship orders the same day or within two business days at the latest. You’ll see an estimated delivery date at checkout based on the selected shipping option.
Delivery time may vary depending on where in Norway the package is being delivered.